Frequently Asked Questions
Covid-19 Regulations - cost-free cancellation
Based on the worldwide travel warning issued by the German government, we offer our guests the possibility of free cancellation of all new bookings for 2020, which we receive from 14.05.2020 to 14.06.2020. We offer this option on condition that Croatia takes advantage of the very unlikely case and keeps the borders closed for the entry of European tourists, thus making entry impossible. We expect a final decision on entry regulations for Croatia at the beginning of June. To take advantage of the free cancellation service, please send us an e-mail to email@example.com stating the booking number and the reason for the cancellation. When does the free cancellation apply? The following examples should help you to better understand the free cancellation policy: Case 1: You book a villa before 14.06.2020 and there follows a positive message regarding the entry regulations, then your booking cannot be cancelled free of charge - and you are allowed to travel ! Case 2: You book a villa before 14.06.2020 for any period in the year 2020, when the entry to Croatia is not yet finally clarified. In this special case we will contact you, if it is foreseeable that the entry cannot take place, we will cancel your trip free of charge. Case 3: You book a villa before 14.06.2020, there is also a positive message regarding the entry requirements for Croatia, you decide not to go on holiday (e.g. because of a change of country, booking through another provider etc.), then the free cancellation does not apply.
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